Terms & Conditions
You can order online, by telephone, fax or e-mail.
For telephone, fax and e-mail orders, please provide the following information:
1. Institution or customer account number
2. Shipping address
3. Billing address Warning: Orders must be delivered and invoiced in the same country
4. Purchase order number
5. Name of end user
6. Telephone of end user
7. Name of purchasing agent
8. Quantity, catalog code, and the description of the product
9. For Visa, MasterCard , American Express and Discover orders, please provide card type, name on the card, card number and expiration date.
10. For Europeans customers, Value Added Tax (VAT) registration number.
Ordering 24 Hours a Day
Orders to be shipped can be placed at www.invivogen.com, by fax or e-mail 24 hours a day. InvivoGen US customer service representatives are available to take phone orders from 7:30 am to 4 pm Pacific Time Monday through Friday.
Pricing and Terms
We reserve the right to delete or change specifications, including price, at any time without notice. For the most up-to-date pricing information for any product, please visit www.invivogen.com, contact Customer Service, or contact your local distributor. Unless specified, written price quotes are firm for purchase orders received within 30 days. Payment terms are net 30 days from the invoice date. Pre-payments may be required for initial orders with completion of credit application. For bulk and custom orders, a non-refundable deposit may be required. InvivoGen does not require a minimum order quantity.
Changes or Cancellations
Standard orders for InvivoGen catalog items may be cancelled at no charge provided that we receive notice before the order is shipped. Cancellation after the order is shipped is subject to our returns policy below. Bulk, custom and standing orders are non-cancellable. Additions to an order after processing and shipping may be subject to additional freight and ice charges.
Products may not be returned for credit after 20 days of receipt of material. All product returns must have prior authorization. Contact our customer service or technical service department for a return authorization number. Return authorization numbers are valid for 15 days from issuance.
A full credit will be granted if: (1) the products received differ from the ones listed on the customer’s purchase order; (2) the products are proven defective at the time of receipt by the customer.
A partial credit will be granted for return of products ordered in error. A 25% restocking fee plus any applicable charges for inspection will be charged. Shipping charges will not be credited. No credit will be granted for: (1) products which have expired, were not stored properly, are used or defaced and therefore, unsuitable for resale; (2) customized products; (3) discontinued products; (4) products proven to not be defective. Credit will be issued upon receipt and inspection of the products.
InvivoGen warrants that the products sold will meet our specifications at the time of delivery. InvivoGen’s sole liability shall be limited to, at our option, replacement of material(s) that does not meet our specification or refund of the purchase price. By acceptance of the product, the buyer indemnifies and holds InvivoGen harmless against, and assumes all liability for any direct, incidental, special or consequential loss, damage or expense directly or indirectly arising from the use of the product, even if InvivoGen knew of the possibility of such loss, damage or expense.
US orders are shipped C.I.F. from InvivoGen Corp, San Diego, CA. Domestic orders are shipped 2-3 days express by our designated carrier. Orders can be expedited to overnight service for an additional fee. European orders are shipped from InvivoGen SAS, Toulouse, France, via our designated carrier(s).
Please inquire for all other destinations, other charges such as import duties and value added taxes may apply. Dry ice charges may apply.
Shipping days are Monday through Friday, US dry ice shipments are done from Monday to Wednesday.
Purchaser Notification / Disclaimer
All of InvivoGen products are provided for internal research purposes only and are not intended for therapeutic, prophylactic or diagnostic use in humans or animals. They are covered by exclusive InvivoGen rights and rights we may have received from third parties. Depending on your country/area and your local law, they may also be subject to other third party rights. Non-research and/or for profit use of InvivoGen products is not allowed without additional rights from InvivoGen, and may also require additional rights from third parties. Thus, certain products may not be available for non-research and/or for-profit uses.
By ordering InvivoGen products, the buyers agree and acknowledge that (i) they are sole and fully responsible for their use of the products, (ii) they respect InvivoGen’s Terms and Conditions and InvivoGen’s rights, and (iii) they shall comply with any and all applicable law and regulations. Purchase of InvivoGen products does not grant rights to reproduce, repackage or modify the products.
Authorized Uses & Restrictions
The purchase of InvivoGen product(s) conveys to the buyer the non-transferable right to use the purchased amount of the product and all replicates and derivatives for, internal, non-profit research purposes conducted by the buyer in his laboratory only (whether the buyer is an academic or a for-profit entity). The shipment address shall match with the buyer’s laboratory. The buyer cannot sell, resale or otherwise transfer (a) the product (b) its components or (c) materials made using this product or its components to a third party. The buyer agrees that any activity undertaken with the product and replicates or derivatives will be conducted in compliance with all applicable guidelines, laws, and regulations. The buyer agrees that the product and replicates or derivatives will not be used for any animal or human therapeutic or diagnostic use.
Limited Use Right & Intellectual Property
Limited Use right
Products sold by InvivoGen are only available for an internal, non-profit research use and are not intended for therapeutic, prophylactic or diagnostic use in humans or animals (see Authorized Uses & Restrictions). Purchase does not include any other right or license to use, develop or otherwise exploit our products. Any use of InvivoGen products outside of the Authorized Uses (see Authorized Uses & Restrictions) requires additional rights from InvivoGen. Depending on the product, we can offer extended rights of use upon request (see For-Profit Purposes). Please contact firstname.lastname@example.org to obtain additional information and the rights you need.
The following trademarks are owned by InvivoGen, their use in any advertising, news release, or promotional/sales literature is not allowed without InvivoGen’s prior written consent:
AddaVax™, Fast-Media™, Fungin™, HEK-Blue™, InvivoGen®, LyoVec™, Normocin™, Plasmocin®, Plasmocure™, PlasmoTest™, Primocin®, QUANTI-Blue™, QUANTI-Luc™, VacciGrade™, Zeocin®, Lucia®, THP1-Dual™, B16-Blue™, Jurkat-Dual™, RAW-Blue™, HeLa-Difluo™, A549-Dual™, HepG2-Dual™, Ramos-Blue™, NATE™, Normocure™, pFUSE™, pUNO™, pDRIVE™, pDUO™, pTRIOZ™, pNiFty™, pVIVO™, pVITRO™, pMOD™, pSELECT™, pBROAD™, pWHERE™, pVAC™, pFUSEN™, pMONO™, pCpG™, MycoStrip™.
Patents and Intellectual Property
InvivoGen products contain in-house proprietary constructs and proprietary technologies on which we retain full ownership and intellectual property rights, including several patent families around the world. The use and/or production methods of our products are notably covered by the following US and foreign patents/pending patents:
13/354,469 A CpG-free gene for a new secreted reporter protein
20110008894 Lyophilized plasmid/DNA transfection reagent carrier complex
20100222418 Combination Products For Treating Cancer
7,244,609 Synthetic genes and bacterial plasmids devoid of CpG
6,620,609 Process of microwave sterilization of culture media for selection of recombinant microorganisms
5,856,153 Suicide genes and new associations of pyrimidine nucleobase and nucleoside analogs with new suicide genes for gene therapy of acquired diseases
5,118,620 Application of antibiotics of the phleomycin family as selection agent in the field of genetic engineering
9,458,184 Novel compositions of TLR7 and/or TLR8 agonists conjugated to lipids
9,567,336 Conjugates of a TLR7 and/or TLR8 agonist and a TLR2 agonist
9,295,732 Conjugated TLR7 and/or TLR8 and TLR2 polycationic agonists
8,435,77 A Cpg-Free Gene for A New Secreted Reporter Protein
"For-Profit Purposes" means any activity beyond the internal, non-profit research use granted with the purchase of InvivoGen products. They may include, but are not limited to, the use of InvivoGen products or any part of its components for the following examples:
- for manufacturing purposes;
- to provide a service, information, or data;
- for therapeutic, diagnostic or prophylactic purposes;
- for resale purposes, whether or not they are resold for use in research and whether or not alone or included in a third party’s product;
- for drug discovery and drug development purposes, including screening, validation, and CMC assays
- for quality control assays
The buyer understands and agrees that any and all For-Profit Purposes are specifically prohibited without additional rights granted from InvivoGen.
InvivoGen offers different types of additional rights to allow For-Profit Purposes. Available additional rights may vary depending on the product.
For any information or to obtain additional rights for For-Profit use of our products, feel free to contact us at email@example.com.
Cell Lines for Drug Discovery & Quality Control
Like other InvivoGen products, our cell lines (including Replicate and Derivate) are sold under our Terms and Conditions for internal, non-profit research purposes. Thus, the purchase of our cell lines does not include any right or license to use, develop or otherwise exploit them for For-Profit Purposes. However, additional rights to our cell lines are available for drug discovery, drug development and quality control purposes.
For any information or to obtain additional rights to our cell lines, please contact us at firstname.lastname@example.org.
"Replicate" means any biological or chemical material that represents a substantially unmodified copy of InvivoGen products such as, but not limited to, material produced by growth of cells.
"Derivative" means material created from InvivoGen products and that is substantially modified to have new properties such as, but not limited to, recombinant DNA modified clones.
The information contained on this website is for general information purposes only. The information is provided by InvivoGen and while we endeavor to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
There is no warranty that your access to or use of this web site will be uninterrupted or error free.
Website usage terms and conditions
The term 'InvivoGen' or 'us' or 'we' refers to the owner of the website whose registered office is 10515 Vista Sorrento Pkwy, San Diego, California 92121 USA. The term 'you' refers to the user or viewer of our website.
The content of the pages on this website is for your general information and use only. It is subject to change without notice.
We do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
We store information you enter on our web site (such as names, addresses, and products ordered). We may ask for your credit card details on a secured web page, if you choose to order that way. We only use the provided information to process orders and communicate with our customers. Customer information is never disclosed to any third parties.
The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies do allow you to order online from our site, and we recommend that you leave them turned on.
Information about our customers are never sold nor otherwise passed-on to third parties.
Nobody, except the concerned persons in our company, has the possibility to access your information.
You may ask to view, modify or delete information concerning you by emailing us at email@example.com.
Read our updated Privacy notice (May 2018)
Copyrights © InvivoGen. All Rights Reserved.
The materials on this Site belong to InvivoGen. InvivoGen grants you a limited, revocable, license to download or print one copy of the materials on this Site, but only for the purpose of ordering products on the Site. When you download or print a copy of the materials on this Site, you must also include all copyright and other notices that are in the materials. Reproduction of any materials from this site is strictly forbidden without permission for commercial use. Non-profit use of graphics, images, and text found on our website for non-commercial research and educational purposes is permitted, citation should include the URL "www.invivogen.com". Copyright authorization may be asked by contacting us at firstname.lastname@example.org.